Legal & Customer Information
Last updated: October 2026
Everything in one place: refunds and returns, shipping and delivery, warranty and legal notice — clearly explained so you know exactly what to expect when you shop with Solforeyx.
Refund & Returns Policy
At Solforeyx, we want every customer to be satisfied with their purchase. If something isn't right, we accept returns within 3 days of delivery under the conditions described below.
1. Return window
You have 3 days from the date of delivery to request a return. Requests made after this window may not be accepted.
2. When you receive your delivery
- Wrong item ordered by mistake: Please do not unbox or open the product. Simply hand it back to the delivery agent at the point of delivery — no questions asked.
- Product has an issue when opened: If you open the product in the presence of the delivery agent and notice a defect, damage, or fault, return it immediately to the delivery agent.
- Product taken home before noticing an issue: Contact our support team right away and they will guide you on the next steps.
3. Return shipping
If the return is due to a customer mistake (for example, ordering the wrong item), the customer pays the return shipping cost. If the return is due to a defect or our error, we will cover it.
4. Refunds
Once a return is approved, refunds are processed to the customer's bank account. Please contact our support team to begin the refund process — we will confirm the details and complete the transfer as quickly as possible.
5. Exchanges
If you'd prefer an exchange instead of a refund, our support team will guide you through the process and provide the available options.
6. Product condition
Returned products must be in the condition described above. Any product information shown in the product description at the point of purchase will be treated as part of this policy.
To start a return or refund, contact us at hello@solforeyx.com or call 0905 832 2270.
Shipping & Delivery Policy
1. Where we deliver
We currently deliver to all 36 states of Nigeria, including the Federal Capital Territory (Abuja).
2. Delivery fee
A delivery fee applies to all orders. The exact fee for your location is shown at checkout before you complete your order, so there are no surprises.
3. Delivery time
Delivery times vary by location. Once your order is dispatched, we'll let you know the estimated arrival window for your area.
4. Delays
Occasionally, delivery may be delayed due to weather, road conditions, or courier issues. If a delay occurs, we will notify the customer and provide an updated delivery estimate.
5. International shipping
Global shipping is coming soon. For now, we only ship within Nigeria.
Have a question about your delivery? Contact us at hello@solforeyx.com or call 0905 832 2270.
Warranty
Solforeyx does not currently offer a separate warranty on products sold through our store. All items are sold as described in their product listing.
If you receive a product that does not match its description or arrives with a defect, please refer to our Refund & Returns Policy and contact us within the 3-day return window so we can help you.
For issues with a delivered product, contact us at hello@solforeyx.com or call 0905 832 2270.
Legal Notice
Solforeyx is an online electronics and lifestyle store operating in Nigeria. Below is the registered business information for legal and official purposes.
- Business name
- Solforeyx
- hello@solforeyx.com
- Phone
- 0905 832 2270
- Country
- Nigeria
Contact for legal matters
For any legal, compliance, or formal complaint matters, please write to hello@solforeyx.com. We respond to all formal inquiries within a reasonable time.
Governing law
These policies are governed by the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Act 2023 and the Federal Competition and Consumer Protection Act.